Findings defined as Critical Values / Critical Results are communicated in accordance with their respective policies.
For critical values that do not necessarily correspond directly with normal reference values, toxic ranges, or therapeutic ranges, we immediately notify the ordering physician (or other clinical personnel responsible for the patient's care) that results of designated tests exceed established "alert" or "critical" values that are important for prompt patient management decisions.
When critical values / critical results are communicated by phone, there is a “read-back” of at least 2 unique patient identifiers (name, date of birth, medical record number, or unique patient numeric identification) and the results are requested and documented.
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