Frequently Asked Questions

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For Patients

General

What is a laboratory test?
Are you HIPAA compliant?
What happens to my sample once processing is complete?
Can I order a test directly?

Billing & Insurance

What insurance plans do you accept?
Do you accept Medicare?
Why did I receive a bill?
Why didn’t my insurance pay for the testing?
I received an Explanation of Benefits (EOB) from insurance, what should I do next?
What happens if insurance denies coverage?
What happens if my insurance company sends a check to me for my Flow Health tests?
What if I don't have health insurance?
Do you offer any discounts?
How long will it take before my insurance company responds to a claim?
How does Flow Health obtain diagnosis codes related to a test ordered?
My insurance company didn't pay a claim. Who should I contact?
Does Flow Health offer financial assistance to patients?
Does Flow Health contract with third-party collection agencies?
What is a copay?
What is coinsurance?
What is your responsibility?
Who do I contact to discuss my bill?
How will I know how much I owe?
Do I get a receipt for payments?
What does in-network mean?
What does out-of-network mean?
What is a CPT code?
What is a diagnosis code?
How do ICD-10 codes affect my test?
What is the cost of COVID-19 testing?
What are the terms and conditions of authorizing Flow Health to perform lab services?
What is the COVID-19 Testing Authorization and Consent?

Getting Tested

What is Fasting?
Why should I fast?
How long should I fast?
Should I continue to take my medications?
Will Biotin affect my results?
Can I continue taking Biotin?
Are there any other items that may affect test results?
What factors can affect my results?
What do I need to have with me to have my blood drawn?

Getting Results

How do I access my lab test results?
My lab results have not been posted and more than three weeks have passed. What should I do?
How soon can I expect to receive my lab test results?

Understanding Results

I'm a patient and I don’t understand or have questions about my test results. Who should I talk to?
Does an abnormal result always mean there is a problem?
Will my results vary from another lab?
Why do lab results vary between different labs?
Why should I trust your results?

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