Frequently Asked Questions

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Ordering from Flow Health

How to interpret IgE results?

Do you offer COVID-19 testing?

For Patients

General

What is a laboratory test?

Are you HIPAA compliant?

What happens to my sample once processing is complete?

Can I order a test directly?

Billing & Insurance

What insurance plans do you accept?

Do you accept Medicare?

Why did I receive a bill?

Why didn’t my insurance pay for the testing?

I received an Explanation of Benefits (EOB) from insurance, what should I do next?

What happens if insurance denies coverage?

What happens if my insurance company sends a check to me for my Flow Health tests?

What if I don't have health insurance?

Do you offer any discounts?

How long will it take before my insurance company responds to a claim?

How does Flow Health obtain diagnosis codes related to a test ordered?

My insurance company didn't pay a claim. Who should I contact?

Does Flow Health offer financial assistance to patients?

Does Flow Health contract with third-party collection agencies?

What is a copay?

What is coinsurance?

What is your responsibility?

Who do I contact to discuss my bill?

How will I know how much I owe?

Do I get a receipt for payments?

What does in-network mean?

What does out-of-network mean?

What is a CPT code?

What is a diagnosis code?

How do ICD-10 codes affect my test?

Getting Tested

What is Fasting?

Why should I fast?

How long should I fast?

Should I continue to take my medications?

Will Biotin affect my results?

Can I continue taking Biotin?

Are there any other items that may affect test results?

What factors can affect my results?

What do I need to have with me to have my blood drawn?

Getting Results

How do I access my lab test results?

My lab results have not been posted and more than three weeks have passed. What should I do?

How soon can I expect to receive my lab test results?

Understanding Results

I'm a patient and I don’t understand or have questions about my test results. Who should I talk to?

Does an abnormal result always mean there is a problem?

Will my results vary from another lab?

Why do lab results vary between different labs?

Why should I trust your results?