Frequently Asked Questions

GO BACK
Popular searches:
How do I access the patient portal?
RPP Collection Guide

Providers

General

In which states are you licensed to test?
Is Flow Health a CLIA-certified clinical laboratory?
Who can I contact with other questions?
What is the Turnaround Time (TAT) for test results?
How will I receive my patient’s results?
Are your tests available outside of the United States?

Ordering from Flow Health

What information do I need to include with each order form?
Why do I need to provide medical notes, records and other documentation?
Do you accept standing orders or signatures on file?
Can I cancel a test that I've ordered?

Logistics

Which carrier should I use to ship specimens?
How do I schedule a FedEx Pickup?
To what address do I ship specimens?
Can I order tests on or around holidays?

COVID-19 & Respiratory Pathogens

What is COVID-19?
What are the symptoms of COVID-19?
How does COVID-19 spread?
What is the incubation period for COVID-19?
Does Flow Health offer COVID-19 testing?
What is the turnaround time for COVID-19 testing?
When is someone infectious?

Getting Started

How do I start ordering testing from Flow Health?
How do I order supplies?
When will my supply order arrive?

Specimens

What happens when insufficient specimen identification is submitted?
What are your sample handling instructions?
Why was a sample rejected?
What is the order of draw for blood testing?
Why is the order of draw important?
How do you collect an Allergen360™ test?
What is the correct way to collect and process a Respiratory Pathogen Panel test?

Testing & Results

How do I get access to the Flow Health Provider Portal?
How do you communicate critical values results?
What does preliminary status mean?

Allergen360

What is a food allergy?
What causes a food allergy?
Are food allergies serious?
What is the difference between Allergen360 and skin prick testing?
What is a type I hypersensitivity?
What is a type III hypersensitivity?
What is the difference between IgG4 and IgG?
What is the difference between an allergy and a food sensitivity?
What is anaphylaxis?
Who should be tested?
How is Allergen360 different from ImmunoCap?
How to interpret IgE results?

Welcome to the future of computational healthcare.

Take the guesswork out of diagnostics. Enter the world of precision.
Get in Touch
Compliance & QualityBillingFAQsContact Us
Mon-Fri 8am-5pm PT
(323) 905-0125
Provider Relations
cs@flowhealth.com
8627 Washington Blvd
Culver City, CA 90232
Copyright 2024 © Flow Health. All rights reserved
Legal
Close Cookie Preference Manager
Cookie Settings
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to analyze site traffic, enhance your experience, and provide you with tailored content. For more information or to opt-out, visit our Privacy policy.
Strictly Necessary (Always Active)
Cookies required to enable basic website functionality.
Accept All Cookies
Save Settings
Made by Flinch 77
Oops! Something went wrong while submitting the form.
Close Cookie Popup
Cookie Settings
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to analyze site traffic, enhance your experience, and provide you with tailored content. For more information or to opt-out, visit our Privacy policy.
Accept All Cookies
Cookie Settings
Cookies Preferences