Frequently Asked Questions

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Popular searches:
Do you offer COVID-19 testing?
How do I access the patient portal?

Providers

General

In which states are you licensed to test?
Is Flow Health a CLIA-certified clinical laboratory?
Who can I contact with other questions?
What is the Turnaround Time (TAT) for test results?
How will I receive my patient’s results?
Are your tests available outside of the United States?

Ordering from Flow Health

What information do I need to include with each order form?
Why do I need to provide medical notes, records and other documentation?
Do you accept standing orders or signatures on file?
Can I cancel a test that I've ordered?

Logistics

Which carrier should I use to ship specimens?
How do I schedule a FedEx Pickup?
To what address do I ship specimens?
Can I order tests on or around holidays?

COVID-19 & Respiratory Pathogens

What is COVID-19?
What are the symptoms of COVID-19?
How does COVID-19 spread?
What is the incubation period for COVID-19?
Does Flow Health offer COVID-19 testing?
What is the turnaround time for COVID-19 testing?
When is someone infectious?

Getting Started

How do I start ordering testing from Flow Health?
How do I order supplies?
When will my supply order arrive?

Specimens

What happens when insufficient specimen identification is submitted?
What are your sample handling instructions?
Why was a sample rejected?
What is the order of draw for blood testing?
Why is the order of draw important?

Testing & Results

How do I get access to the Flow Health Provider Portal?
How do you communicate critical values results?
What does preliminary status mean?

Allergen360

What is a food allergy?
What causes a food allergy?
Are food allergies serious?
What is the difference between Allergen360 and skin prick testing?
What is a type I hypersensitivity?
What is a type III hypersensitivity?
What is the difference between IgG4 and IgG?
Why test IgG for food sensitivity?
What is the difference between an allergy and a food sensitivity?
What is anaphylaxis?
Who should be tested?
How is Allergen360 different from ImmunoCap?
How to interpret IgE results?

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