Frequently Asked Questions

Popular searches:

How to interpret IgE results?

Do you offer COVID-19 testing?

How do I access the patient portal?

Providers

General

In which states are you licensed to test?

Is Flow Health a CLIA-certified clinical laboratory?

Who can I contact with other questions?

What is the Turnaround Time (TAT) for test results?

How will I receive my patient’s results?

Are your tests available outside of the United States?

Ordering from Flow Health

What information do I need to include with each order form?

Why do I need to provide medical notes, records and other documentation?

Do you accept standing orders or signatures on file?

Can I cancel a test that I've ordered?

Logistics

Which carrier should I use to ship specimens?

How do I schedule a FedEx Pickup?

To what address do I ship specimens?

Can I order tests on or around holidays?

COVID-19 & Respiratory Pathogens

What is COVID-19?

What are the symptoms of COVID-19?

How does COVID-19 spread?

What is the incubation period for COVID-19?

Does Flow Health offer COVID-19 testing?

What is the turnaround time for COVID-19 testing?

When is someone infectious?

Getting Started

How do I start ordering testing from Flow Health?

How do I order supplies?

When will my supply order arrive?

Specimens

What happens when insufficient specimen identification is submitted?

What are your sample handling instructions?

Why was a sample rejected?

What is the order of draw for blood testing?

Why is the order of draw important?

Testing & Results

How do I get access to the Flow Health Provider Portal?

How do you communicate critical values results?

What does preliminary status mean?

Allergen360

What is a food allergy?

What causes a food allergy?

Are food allergies serious?

What is the difference between Allergen360 and skin prick testing?

What is a type I hypersensitivity?

What is a type III hypersensitivity?

What is the difference between IgG4 and IgG?

Why test IgG for food sensitivity?

What is the difference between an allergy and a food sensitivity?

What is anaphylaxis?

Who should be tested?

How is Allergen360 different from ImmunoCap?

How to interpret IgE results?